FAQs

Do you offer Free Shipping?
Absolutely! We’re delighted to provide Free Global Shipping on orders over CAD 169 (or the equivalent amount in your local currency). For more details, check out our Shipping Policy.

What materials are used in your jewelry?
Each piece is expertly crafted from high-quality materials, including sterling silver, gold vermeil (18k gold or white gold plated over sterling silver), pearls, jade etc.. For specific materials used in each item, please refer to the product page.

Are your products waterproof?
While we take great care in crafting our jewelry, we recommend avoiding exposure to water and chemicals to maintain their brilliance and longevity.

How do I change or cancel my order?
If you need to change or cancel your order, please contact us through email support@ambrinbijoux.com. As long as your order hasn’t entered the preparation stage, we’ll do our best to accommodate your request. However, please note that we can’t make changes to orders placed before or after a promotional offer or apply a missed promo code after checkout.

I haven’t received an order confirmation email. What should I do?
If you don’t see your confirmation email within a few minutes of placing your order, please check your spam folder. If it’s not there, don’t hesitate to contact us, and we’ll ensure your order has been processed and provide you with all relevant details.

Can I purchase an item that’s out of stock?
If you have your eye on a piece that’s currently out of stock, simply activate the stock alert on the product page, and we’ll notify you the moment it’s back!

Will I have to pay customs fees?

In most cases, customs fees are already covered by the price. However, in rare instances, customs fees and taxes may apply depending on your destination country. These charges are the responsibility of the buyer and are not included in the delivery cost.

Do you offer custom jewelry?

Yes, we do! We offer customization for necklaces, bracelets, and rings, allowing you to add your special text to create a truly personal piece. Let us help you bring your unique vision to life!

How do I choose the right size?
To ensure the perfect fit, please consult our size guides available on each product page. For rings, we also provide a specific size guide to assist you in selecting the right size.

About Ambrin Bijoux
Ambrin Bijoux offers timeless, high-end jewelry that beautifully fuses vintage elegance with minimalist design, crafted to meet the desires of the modern, fashion-forward woman.